0

Your Cart is Empty

Return and Cancellation Policy

RETURN AND CANCELLATION POLICY
 
 

Dear valued customer,

Please read the following return policy carefully before purchasing. We understand it's hard to trust a product which sounds too good to be true. That's why, if there is any defect with your purchase, we're proud to offer you back in-store credit for the same amount you purchased or resend your product defect-free. To obtain your in-store credit, please follow the steps below:

How to Claim Your In-Store Credit:

To be eligible to claim in-store credit, individuals must have purchased from Keep Troop’s online store and be able to provide a valid Keep Troop order number.

Please send an email to support@keeptroop.com providing your name, order number, and a description and/or photos of the issue with your product. A customer care representative will get back to you within 24 hours to process your case.

If your in-store credit request is granted, it will be issued in the form of a unique code customized to you that may only be used once.

Be on the lookout – your In-Store Credit Code will be sent to you via email through support@keeptroop.com.

Please note that we only accept In-Store Credit Requests within 14 days from the delivery date of your purchase.

 

1-Hour Cancellation Policy
 
 

At Keep Troop, we know sometimes people change their minds or mistakes happen. That’s why, if you change your mind within 1 hour after purchasing an item we will cancel it free of charge. Using the subject line “Cancellation,” please email support@keeptroop.com with:

  • Your Order Number
  • Reason for Cancellation

We will then cancel your order and your money will be returned to you within 2-5 business days.

Thank you!

 

Again, thank you for choosing us!

 

- Keep Troop Team